- Create and implement business systems to support business operations
- Simplify the operation of the business
The project was to upgrade the companies IT systems from word and excel document based processes to an integrated database system. Following investigation of the IT market place no system was identified that could provide a solution within the budget constraints available.
The initial development phase included the CRM, Quotation, Order processing and despatch processes was completed in three months including staff training and data input. Following on from the initial phase Invoice generation and interfaces with the Sage based sales ledger and the businesses Factoring service were added.
The system proved to be very successful as it provided the means to process orders swiftly and deal with customers in very professional way. The company grew turnover significantly whilst not having to take on new staff.
- Doubling of turnover without taking on extra staff
- Provided professional customer service improvements
- Supported the companies successful trade sale